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Frequently Asked Questions

Absolutely! It's our specialty. Check out our group activities pages to learn more about our group activities, venue hire and custom package options.

Yes, you can edit your booking up to 48 hours before your booked session. Log in to your profile, go to "My Bookings" and click on "Edit Booking".

Bookings are non-refundable. If you cancel your booking up to 48 hours in advance, you will receive a voucher for the ticket amount (not for upgrades). Please note that cancelling within 48 hours means you do not qualify for the voucher.

The pricing depends on the chosen package, groupssize, location and time of booking.

Yes, bookings are required at The Park VR. Choose your VR experience and secure your spot here. Have fun!

Simply head to our bookings page and follow the easy steps to secure your spot. Our online system ensures a seamless experience.

Currently, we only accept online bookings. It's quick and easy, just visit our bookings page.

If the total amount of participants (including the extra players) doesn't exceed the maximum player mentioned on the VR experience page, then it's no problem at all! You can pay the amount with your card. If the total amount of participants exceeds the maximum allowed players, please contact us directly so we can check the availability.

Have you had a look through all our FAQs? We’re hoping you’ll find the right answer on this page, but if not, you can reach us via our contact page.

If you have arranged a bespoke booking, please reach out to your contact person for help.

We operate in several locations in various countries. To find the right address and travel instructions of the location closest to you, click here.

Yes, please arrive 10 minutes before the start time of your VR experience to ensure you don't lose any of your playing time.

Virtual reality is a computer-simulated reality experienced through specially designed VR goggles. Once you put on the goggles, it feels like you're transported to a completely virtual world, allowing you to freely explore in complete safety. Although you'll physically remain in The Park play area, the experience is fully immersive and interactive. You can communicate and interact with friends in the virtual world. Your physical actions in the real world affect the virtual environment, but rest assured, none of the virtual escapades will impact the real world around you.

In our wireless VR experiences, you can walk and move freely through a large and open playing area whith the VR goggles. Move through the virtual world as you move through real space without obstacles. This unique experience enables you and your team to see each other in the game, creating a fully shared and immersive experience.

Absolutely! The Park Playground VR experiences are unlike any other game that you may have tried before. Unlike traditional computer or console games, here you will be fully engaged in a virtual world that you can explore freely. We offer various options for all age groups and interests, and new experiences will become available regularly, so there’s something fun for everyone.

Our VR hardware is designed in a way that minimizes any dizziness you might normally feel from a virtual reality experience. If you feel dizzy at any point, our friendly hosts are trained to help you.

Not at all. We do want you to be comfortable though, as you will be moving around. So, take that thick sweater off before the experience starts, because it can get quite warm when the experience is underway. You’ll also need to wear a pair of flat, comfortable shoes. No heels will be allowed, for your own safety.

Yes, you will! A digital version of them, at least. They will see your avatar too, so give them a wave or a high five!

Don’t worry, our playing areas are big and you’re free to move around in them. If you’re approaching a wall or obstacle, you’ll get a warning.

The size of the VR playing area depends on your chosen location.

Absolutely! From the lounge area, you can watch the game on a big screen. It’s always nice to see your friends, family, or co-workers in action. You’re welcome to come cheer them on.

Yes of course, we encourage it! You won’t be able to take pictures yourself while playing with the VR goggles on, but if you have friends watching, they can take pictures and videos of you playing. Our friendly hosts will also be happy to help if they are available.

Yes, what a unique and creative gift! Choose the amount you want for this VR gift card. It’s the perfect gift for your loved ones (or as a corporate gift) here.

You can buy your gift card here. It takes just a few clicks to buy a gift card loaded with the amount you choose.

Yes of course! Please find all information on our giftcard page. Did you know that year-end gifts are fiscally encouraged and, with a purchase price of less than £50, they are 100% tax-deductible!

All our gift cards are valid for 12 months after purchase.

When booking your VR experience, before your payment, you can fill in the discount or voucher code.

Yes, absolutely! You have to be 18+ minimum. We’re looking for flexible and enthusiastic students who want to work both on weekdays and on weekends. Click here to see our job offers.

Absolutely! We're always looking for enthusiastic and motivated students who want to do an internship. We offer a welcoming and pleasant atmosphere with the opportunity to learn and grow within a young team. If you’re interested, send an email with your CV, a short motivational letter, and what kind of internship you would like to do via this link.

We appreciate your interest and enthusiasm! Please contact us via our contact page.

The VR experiences we offer can only be played at our locations, but we love a challenge. If you’re a company or events organizer looking to use VR at your event, check out our VR on location offering.

Absolutely! In every venue, we have a lounge where you can catch the action on a big screen while indulging in a range of drinks. Some venues may have a selection of snacks/crisps available. For those interested in catering options (breakfast, lunch or dinner), please request this in advance via this link.

If the frames of your glasses are less than 142 mm wide and 50 mm high, they will fit inside our VR hardware. However, we suggest, if possible, that you wear contact lenses instead.

Although our VR experiences do not require any extreme physical action, we do not recommend it for people with heart conditions or epilepsy. If you’re not sure if you would be able to participate, please contact us.

We do not recommend The Park Playground’s VR experiences for women who are more than three months pregnant. If you have any doubts, please contact a health professional.

Some of our games can be played while in a wheelchair. Please contact us to see what locations and games are suitable for your needs.